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JH.IT TERMS AND CONDITIONS OF SERVICE
JH.IT
("JHBS") provides mobile on-site computer maintenance, support and consulting services
("the services"). The services are provided to the Customer subject to the following
Terms and Conditions of Service. The Customer agrees that by confirming a booking
the Customer agrees to the Terms and Conditions of Service set out herein.
Free Service Offer
1. The "free service offer" is for half
an hour of telephone, onsite or workshop support, after the initial half an hour
the engineer will consult with the customer as how to carry on. If the customer
agrees to carry on they will be charged at the normal hourly rate as listed below
2. To claim this offer, when telephoning or emailing the customer
must state they are claming the "free service offer" otherwise any job will be charged
at the standard rate below. The customer must make an appointment or use their telephone
support by 31/07/2007.
3. This offer is limited only to labour, and is not inclusive of
parts, these will be charged seperately and must be paid for at the time of service
unless otherwise stated at the time
4. This service cannot be used to claim money off an existing invoice
or job, however it can be used if claimed before a job has started. There is no
cash alternitive to this offer.
5. The offer is limited to 1 per person, 1 per house hold, 1 per
PC. No combining of these limits will be allowed.
Service Give-a-way
1. Give-a-way offer The free services
which come as part of this offer include and are limited to, 1 hours training, 2
x data transfer, 2 x virus removal, 2 x spyware removal and 1 hour of general labour
at our workshop which may be used for any service.
2. Parts are not
included as part of this offer, and will be added
to the final bill.
3.
To enter you must take up any paid service (including contracts) with JHBS before 31/07/07. The winners will be notified a week after this date by phone or email.
3. Any of the "prize(s)" as listed in
clause 1 cannot be used to take money off an existing or outstanding invoice
and must be used for future services.
4. This offer may not be used in conjunction with any other offer
Appointments
and Rates
1. JHBS will attend the Customer's premises at the pre-arranged
time.
The Customer will pay for the services provided, at the following rates:
Home users within East Sussex:
Call-out
(including the first half an hour's attendance) - £37.00 For each subsequent 15 minutes or part there-of - £15.00 Workshop (equipment
taken away and returned) 15 minutes or part there-of - £15.00
Business users within East Sussex:
Call-out (including the first half an hour's attendance) - £37.00 For each
subsequent 15 minutes or part there-of - £19.00 Workshop (equipment taken
away and returned) 15 minutes or part there-of - £19.00
2. JHBS normal working hours are Monday-Friday, 08:00 - 21:00,
Saturday-Sunday, 09:00 – 17:00. The Customer shall remain at the Customer's home
or premises while JHBS employees are in attendance.
3. If you are paying with a company cheque, company charge or
company credit card you will be charged business rates.
Cancellation
1. Cancellation of any appointment must be advised to JHBS no
later than 2 hours on the day of the appointment. JHBS reserves the right to invoice
any Customer where cancellation occurs less than two hours prior to any appointment.
"No Fix No Fee" Policy
1. The ‘no fix no fee’ policy applies to home users only. The
‘no fix no fee’ does NOT apply to business users, and may not be used on any business
premisis.
2. If the engineer can offer a solution but the customer chooses
not to proceed then the customer will be charged for the time spent on site to that
point.
3. If the engineer is only prevented from resolving a problem
because the customer does not posses the appropriate software disks, drivers or
product serial numbers the customer will be charged for the time spent on site to
that point.
4. If the engineer diagnoses a fault with a customers Internet
Service Provider, even when the ISP attempt to deny any fault the customer will
be charged our standard rates for the time spent on-site.
Payment
1. The Customer will pay JHBS the amount stated on the JHBS invoice/work
report at the time JHBS attends the Customer's premises. JHBS will attend the Customer's
premises for the period agreed by the Customer prior to or at the commencement of
the appointment. JHBS will endeavour to diagnose and/or remedy the problem(s) described
by the Customer at the commencement of the appointment. If the problem(s) has not
been remedied at the end of the first hour of JHBS attendance, JHBS will discuss
with the Customer the options available. The Customer may ask JHBS to continue working
on the problem(s) or make a further appointment. The Customer may terminate the
appointment at any time. OnOnermination the Customer will pay JHBS the amount incurred
in respect of any additional time, if any, beyond the first hour's attendance. Payment
is to be made in cash, or cheque. Card payment is accepted via Visa, MasterCard,
Delta, Solo, or Switch. In the event of non-payment, default or dishonoured cheque
JHBS will charge interest at the rate of 15 percent per annum from the date of the
invoice up to and including the date payment is made in full.
Liabilities
1. JHBS accepts no liability in respect of any problem(s) it
may not remedy due to any matter beyond its control including but not limited to
the age, specification or condition of the Customer's hardware or software, Customer's
failure to provide appropriate software discs, drivers or product serial numbers
or any fault with the Customer's Internet Service Provider.
2. The Customer hereby confirms that a full back-up of the Customer's
hard-drive has been made prior to JHBS commencing the services and that there is
no legal restriction or impediment to JHBS providing services to the Customer.
3. Under no circumstances shall JHBS be liable either in contract,
tort or otherwise, to the Customer, its employees, agents, or any third party, for
any injury or damages, including without limitation, any direct, indirect, special
or consequential damages, expenses, costs, profits, lost savings or earnings, interruption
to business activity, lost or corrupted data, or other liability arising out of,
or related to the services provided by JHBS or out of the installation, de-installation,
use of, or inability to use the Customer's computer equipment, hardware, software
or peripherals. The Customer will, upon demand, indemnify JHBS in respect of any
loss, damage or injury arising from the provision of the services. For the avoidance
of doubt JHBS has no liability for Customer data lost or damage incurred in any
circumstances whatsoever.
Confidentiality
1.
JHBS will maintain the confidentiality of the Customer's files
and/or data and undertakes not to provide any Customer information to any third
party save in the event it is lawfully required to do so. JHBS reserves the right
to refuse the provision of services for any reason including but not limited to
circumstances such as the presence of unlicensed or illegal software or material
or material of an obscene or pornographic nature on a Customer's computer. If for
such reason JHBS terminates the services the Customer shall be liable for and pay
to JHBS, at that time, the charges incurred in respect of time spent, in accordance
with clause 3 above.
Goods provided by JHBS
1.
JHBS may make recommendations to the Customer or the Customer
may request that a product be provided by JHBS in order that JHBS can perform the
services. All expressed or implied warranties, description, representations and
conditions as to fitness or suitability for any purpose in respect of the services,
including in respect of any product, including but not limited to any item of software,
hardware or peripheral provided by JHBS, are expressly excluded. For the avoidance
of doubt, JHBS has no liability as to the suitability for the performance of the
services, of any product manufactured, sold or supplied by any third party, whether
or not that product has been recommended to the Customer by JHBS. Any hardware,
software or equipment provided to the Customer shall remain the property of JHBS
until full payment is received.
Return Visit & Complaints Policy
1. In the event of any dissatisfaction with the service provided
by JHBS, the Customer should immediately contact JHBS on 0800 043 1197. JHBS will
make an appointment for a return visit by an Engineer. An Engineer will endeavour
to rectify the problem. If the cause of the dissatisfaction was due to a matter
beyond the control of JHBS, the Customer shall pay for the additional time incurred
at JHBS normal rates. If the problem arose directly as a result of JHBS previous
attendance no further charge shall be made.